THE STORIED CITY STORE

Frequently Asked Questions

How long will it take to receive my order?


The orders will be processed and packaged within a day or two of your order. The books will then be sent media mail (since the cost of shipping triples for the next level up). Recently, the books have been arriving between 5 and 7 days, depending on proximity to New York. You will notified as soon as it has been shipped.




What should I do if my purchase arrives damaged?


Please contact Robert immediately and a replacement will be sent.




What if I'm seeing Robert in person and I want to avoid shipping entirely?


I would love to personally hand you your purchase. Just let me know in a note during the checkout or send me an email--or text if you know me--and I'll hold your book or books. Or let me know first, and you can pay later.




What other items are coming to this store?


Besides The Sightseers and the three upcoming books, there are several ideas for personalized New York merchandise. These will be announced in the upcoming months. But while you're here, what would you like to see in the store?




I would like to buy an autographed copy of Suspension. Is that possible?


I have a very limited supply but could be convinced to part with a copy or two. Please contact Robert to enquire.